Course Enrolment Terms, Policies and Conditions

1. Definitions

For the purpose of this document:

'Crewkonnect Maritime Services Private Limited' shall be referred to as “the Company.”

'Marex Academy', the education and training division operated by the Company, shall be referred to as “the Academy.”

The Company is the legal entity responsible for the operation, administration, and delivery of educational programs offered by the Academy.

These policies govern the use of the Academy website, enrolment into programs, participation in training courses, and protection of user information.

2. Legal Entity and Institutional Structure

The Academy operates as the education and training division of the Company.

The Company is the legal entity responsible for:

• Operating the Academy

• Delivering educational and training programs

• Managing the website and digital learning infrastructure

• Processing enrolments and payments

• Maintaining student records and certification

All contractual obligations related to program enrolment are entered into between the participant and the Company.

3. Program Delivery Model

Programs offered by the Academy are primarily delivered through online virtual instructor-led training formats, which may include:

• Live online learning sessions

• Instructor-led presentations and workshops

• Interactive discussions and learning activities

• Digital learning materials and resources

• Assignments and assessments

• Recorded sessions where applicable

Participants are responsible for ensuring they have:

• Reliable internet connectivity

• Suitable computer or digital device

• Access to required online platforms or software as required

• Ability to attend sessions according to the scheduled time zone

The Company shall not be responsible for disruptions caused by technical limitations on the participant’s side.

4. Course Enrolment and Admission

Course enrolment becomes valid only when the following conditions are fulfilled:

• Completion of the online registration process

• Acceptance of these Terms and Conditions

• Successful payment of applicable program fees

The Company reserves the right to:

• Verify information provided during enrolment

• Request additional documentation where required

• Accept or reject enrolment applications at its discretion

• Cancel or postpone programs due to operational requirements or insufficient enrolment

Participants will be informed of any program rescheduling where applicable.

5. Student Responsibilities

Participants enrolling in programs must:

• Provide accurate and complete personal information

• Attend sessions regularly and participate professionally

• Follow academic and instructional guidelines

• Maintain respectful conduct toward instructors and fellow participants

Participants must not engage in:

• Disruptive or inappropriate behaviour

• Academic dishonesty or plagiarism

• Unauthorized sharing of course materials

• Recording sessions without permission

Violation of these conditions may result in suspension or termination of participation without refund.

6. Certification and Completion

Certificates of completion may be issued to participants who meet program requirements including:

• Minimum attendance criteria

• Completion of assignments or assessments

• Active participation in course activities

The Academy reserves the right to determine eligibility criteria for certification.

Failure to meet academic or participation requirements may result in non-issuance of certificates.

7. Intellectual Property Rights

All course materials provided during programs are the intellectual property of the Company or its licensors.

These materials include but are not limited to:

• Course presentations

• Training manuals

• Learning documents

• Videos and digital resources

• Assessment materials

• Recorded lectures

Participants are strictly prohibited from:

• Reproducing or distributing course materials

• Recording live sessions without permission

• Sharing course materials publicly or commercially

• Using the materials for independent training or commercial activities

• Unauthorized use may result in disciplinary action or legal proceedings.

8. Privacy and Data Protection Policy

All personal information collected through this website, including but not limited to name, contact details, payment information, and usage data, is collected, processed, and stored by the Company, which is the legal entity operating the Academy.

The Company is committed to protecting user privacy and ensures that personal data is:

• Collected only for legitimate business, educational, and regulatory purposes.

• Processed in accordance with applicable data protection laws in India.

• Not shared with third parties except where required for payment processing, service delivery, legal compliance, or with user consent.

Payment-related information is handled securely through authorized payment gateway providers, and the Company does not store sensitive card or banking details on its servers.

By using this website and enrolling in programs offered by the Academy, users consent to the collection and use of their information as described in this policy.

9. Payment Terms

All course fees must be paid in full before the start of the program unless otherwise stated.

Payments are processed through authorized payment gateway providers to ensure secure transactions.

Participants are responsible for any applicable charges including:

• Bank transaction fees

• Currency conversion charges

• International payment costs

The Company reserves the right to revise program fees at any time without prior notice. However, fees already paid for confirmed enrolments will remain unaffected.

10. Refund and Cancellation Policy

Payments made towards any program or service are non-refundable and non-transferable. Users are advised to review all program details carefully before completing the payment.

Refunds will not be granted under circumstances including but not limited to:

• Participant withdrawal after enrolment

• Failure to attend scheduled sessions

• Technical issues at the participant’s end

• Changes in personal schedule or availability

If a program is cancelled by the Company for operational reasons, participants may be offered:

• Transfer to a future program intake, or

• Credit toward another program offered by the Academy

Such decisions will be made at the discretion of the Company.

11. Website Terms of Use

The website operated by the Academy is owned and managed by the Company.

Users may access the website for legitimate purposes including:

• Reviewing program information

• Registering for courses

• Communicating with the Academy

Users must not:

• Attempt unauthorized access to systems

• Upload malicious software

• Copy or reproduce website content without permission

• Use automated tools to extract website data

Violation may result in termination of website access and potential legal action.

12. Academic Integrity Policy

The Academy maintains strict standards of academic integrity. Participants must ensure that all submitted work represents their own effort.

Academic misconduct includes:

• Plagiarism(Copying or presenting another person’s work without acknowledgment.)

• Cheating(Using unauthorized materials during assessments.)

• Collusion(Unauthorized collaboration during assignments or examinations.)

• Fabrication(Providing false information or falsified academic data.)

• Participants found engaging in academic misconduct may face actions including:

• Rejection of assignments

• Withholding of certification

• Suspension or removal from the program

• Restriction from future enrolment

Decisions regarding academic integrity violations shall be considered final.

13. Online Learning Code of Conduct

Participants must maintain professional conduct during all online learning sessions.

Participants are expected to:

• Communicate respectfully

• Participate constructively in discussions

• Follow instructor guidelines during sessions

Participants must not:

• Record live sessions without permission

• Share course recordings publicly

• Disrupt the learning environment

The Academy reserves the right to remove participants from sessions where conduct guidelines are violated Repeated violations may result in termination of enrolment without refund.

14. Student Complaints and Grievance Redressal

The Academy is committed to addressing student concerns in a fair and transparent manner.

Participants may raise concerns regarding:

• Course delivery

• Instructor conduct

• Administrative processes

• Technical support

• Program quality

Complaints may be submitted through the official communication channels provided by the Academy.

Upon receiving a complaint, the Academy will:

• Acknowledge the complaint within a reasonable timeframe

• Review the matter internally

• Provide a response or resolution where appropriate

The Company will make reasonable efforts to resolve concerns fairly and professionally.

15. Limitation of Liability

Participation in programs offered by the Academy does not guarantee employment, career advancement, or financial outcomes.

The Company shall not be liable for:

• Indirect or consequential damages

• Loss of income or business opportunities

• Technical disruptions beyond its control

Participation in programs is undertaken at the participant’s own discretion.

16. Governing Law and Jurisdiction

These policies and terms shall be governed by the laws of India. Any disputes arising from enrolment or participation in programs shall fall under the jurisdiction of the competent courts in India.

17. Amendments to Policies

The Company reserves the right to modify or update these policies at any time.

Updated versions will be published on the website of the Academy. Continued use of the website or participation in programs constitutes acceptance of the revised policies.

18. Agreement and Acceptance

By accessing the website, registering for a program, making payment, or participating in any course offered by the Academy, the participant confirms that they:

• Have read and understood these Terms, Policies and Conditions

• Agree to comply with all provisions described in this document

• Accept that enrolment constitutes a legally binding agreement with the Company